MORE
THOUGHTS AND IDEAS
By Darrell Sitarz
VIDEO—
Have a VCR or
DVD-TV
available in your showroom so customers can watch industry-related or
promotional
videos while they wait to be assisted. This is an effective way to keep
customers in the store and it can even help sell products.
MEDIA DAY AT
THE TRACK—
Invite the press
to a
‘Day at the Races’ so they can drive, learn and appreciate kart racing
to the fullest. Be sure to provide complimentary food and beverages.
Also
invite local kart shops to display their goods so the media can see all
of the karting products available. You may also want to put on a
demonstration
race using the fastest and best looking equipment available.
KEEP THINGS
NEAT—
Keep catalogs and
parts
diagrams in DIFFERENT colored ring binders near the counter. Arrange
them
by category — wheel and tires in one, clutches in another, and so on.
This
will help find specific products quickly and if the shop is busy, more
than one person can help customers without having to wait until someone
else is done with the ‘master catalog”.
RED LIGHT—
Do you have a
switch
you keep forgetting to turn off? Install an indicator switch in place
of
a standard switch. When properly installed, it will show a red light
when
on, which will be a reminder to turn off the switch.
MAKE
CORRECTIONS—
Many kart shops
print
catalogs and flyers. Before you go to press, proof-read material
carefully
and have at least one other person other than the writer also to
proof-read;
marking all corrections in RED INK so they’re not missed by the
typesetter/printer.
There is nothing worse than a catalog or flyer with spelling errors,
bad
grammar or ‘typos’. Remember, your company will be judges by the
accuracy
and quality of materials you present to customers.
NON-STICK
SILICONE—
Keep silicone
sprays
out of areas and away from objects you are planning to paint. Silicone
over-spray can coat surfaces, making paint adhesion difficult or
unlikely.
For obvious reasons, body shops hate the stuff.
KEEP ‘EM
INFORMED—
One of the most
cost-effective
ways for a company to communicate with dealers, distributors and/or
customers
is through a quarterly or monthly newsletters. Whether it’s one page or
several, you can communicate news of new products, special sales,
special
promotions, new services, etc. Most importantly, you execute one of the
first rules of marketing: Keep your name in front of customers.
DRY IT, PEEL
IT—
Need to dry
something
in a hurry? Use a hand-held hair dryer. The inexpensive item is also
useful
in heating stickers for removal from karts, helmets or trailers without
causing damage.
FRONT TOWARD
THE FRONT—
Many new-style
rubber
stamps use round plastic handles rather than the traditional handles
with
a flat side indicating the front. To avoid the chance of stamping
upside
down, mark the front of the handle with a vibrating pencil. This way,
you’ll
quickly identify the front when picking it up.
END
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